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Welcome to cornwallwellbeing.co.uk (the "Site"), operated by PK Awakened Life Ltd ("we", "us", or "our"). Please read these Terms of Use carefully before using our Site. By browsing, accessing, or using this Site, you confirm that you accept these Terms and agree to comply with them. If you do not agree, please do not use our Site.
PART 1: WEBSITE TERMS OF USE
1. About Us
1.1. cornwallwellbeing.co.uk ("our site") is operated by PK Awakened Life Ltd ("we", "us", or "our"). We are registered in England and Wales under company number 15968772.
1.2. Our registered office is at 31 Treberran Gardens, Camborne, Cornwall, UK, TR14 0HB. You can contact us by email at [email protected]
2. Accessing Our Site
2.1. Access to our site is permitted on a temporary basis. We reserve the right to withdraw, restrict, or modify the services and content on our site at any time without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.
2.2. If you choose, or you are provided with, a user identification code, password, or any other security piece of information, you must treat it as confidential. We have the right to disable any user code or password at any time if, in our reasonable opinion, you have failed to comply with these terms.
2.3. You are responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and comply with them.
3. Intellectual Property Rights
3.1. PK Awakened Life Ltd is the owner or licensee of all intellectual property rights in our site and in the material published on it (including text, graphics, logos, images, audio, video, software, and layout). These works are protected by copyright laws and treaties worldwide. All rights are reserved.
3.2. You are granted a personal, non-exclusive, non-transferable, revocable licence to view, download for caching purposes only, and print pages from the website for your own personal, non-commercial use.
3.3. You must not modify, copy, reproduce, republish, distribute, broadcast, or exploit any content or materials from our site for commercial purposes without obtaining a written licence from us or our licensors.
3.4. If you print off, copy, or download any part of our site in breach of these terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies you have made.
4. Site Content & Reliance
4.1. The content on our site is provided for general information only. It is not intended to amount to professional, medical, psychological, or healthcare advice on which you should rely.
4.2. Although we make reasonable efforts to update the information on our site, we make no representations, warranties, or guarantees, whether express or implied, that the content is accurate, complete, or up to date.
5. Medical & Health Disclaimer
5.1. Any information, articles, or resources provided on this website or in connection with our services are for educational and wellbeing purposes only and must not be used as a substitute for the consultation, diagnosis, or medical treatment of a qualified medical doctor, psychiatrist, or healthcare professional.
5.2. Never disregard professional medical advice, delay seeking it or discontinue medical advice or treatment because of any guidance provided by us or because of something you have read on this website. If you think you may be suffering from any medical or mental health emergency, seek immediate medical attention or contact emergency services.
5.3. To the fullest extent permitted by law, we exclude liability for any loss or damage arising from reliance on such guidance, save that nothing in this provision limits or excludes liability for death or personal injury caused by negligence or any other liability which cannot be lawfully excluded.
6. User-Uploaded Material & Acceptable Use
6.1. Whenever you make use of a feature that allows you to upload content to our site or contact other users, you must not submit material that is unlawful, defamatory, obscene, offensive, or infringing on any third party’s intellectual property or privacy rights.
6.2. Any content you upload will be considered non-confidential and non-proprietary. You retain ownership, but grant PK Awakened Life Ltd a perpetual, worldwide, royalty-free licence to use, store, and copy that content.
6.3. We reserve the right to remove any posting you make on our site if, in our opinion, your post does not comply with acceptable standards.
7. Linking to Our Site
7.1. You may link to our home page only with our prior written consent, provided you do so in a way that is fair and legal, does not damage our reputation, and does not suggest any form of association, approval, or endorsement on our part where none exists.
7.2. You must not frame our site on any other website. We reserve the right to withdraw linking permission without notice.
8. Misuse & Cyber Offences
8.1. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material.
8.2. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer, or database connected to our site, or attack our site via a denial-of-service attack. Doing so constitutes a criminal offence under the Computer Misuse Act 1990.
9. Limitation of Liability
9.1. Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the laws of England and Wales.
9.2. To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our site or any content on it, whether express or implied.
9.3. PK Awakened Life Ltd will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the use of, or inability to use, our site, or reliance on any content displayed on our site.
10. Governing Law
These terms of use, their subject matter, and their formation are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any disputes.
PART 2: 1-ON-1 THERAPY CLIENT AGREEMENT
1. The Agreement
This document outlines the professional terms between PK Awakened Life Ltd ("we", "us") and you ("the Client"). By checking the agreement box on our booking system at cornwallwellbeing.co.uk, confirming a booking, or attending your first session, you agree to be bound by these terms.
2. Appointments & Modality
2.1. Sessions are scheduled for 30, 60, or 90 minutes as agreed at booking, conducted in person or via private video conferencing or telephone.
2.2. Please ensure you attend each session on time. If you arrive late, the session will still end at the scheduled time.
2.3. If technical connection difficulties occur on either side during a remote session, we will make reasonable efforts to contact you by telephone to complete the session.
3. Fees & Payment
3.1. Fees for individual sessions or session blocks are set out on cornwallwellbeing.co.uk at the time of booking (inclusive of VAT where applicable).
3.2. All sessions must be paid in full in cleared funds prior to the appointment. If payment is not received in advance, the session will not proceed.
4. Cancellation & Rescheduling
4.1. Client Cancellations: If you need to cancel or reschedule a session, you must give at least 24 hours’ prior written notice by emailing [email protected].
4.2. Late Cancellations & Missed Sessions: If you cancel with less than 24 hours’ notice or fail to attend a scheduled session, you remain liable for the full fee, and no refund will be issued.
4.3. Practitioner Cancellations: In the rare event that we need to reschedule a session due to illness or unforeseen circumstances, we will provide as much notice as possible and reschedule at a mutually convenient time, or issue a full refund for that specific session.
5. Statutory Right to Cancel (Consumer Contracts Regulations 2013)
5.1. As a consumer booking online, you have a statutory right to cancel this contract within 14 days without giving any reason.
5.2. By booking a session that takes place within the 14-day cancellation window, you expressly request that we commence the services immediately.
5.3. If you cancel after requesting immediate services, you will be charged for any sessions already provided up to the date of cancellation. If all services are completed within the 14-day period, your cancellation right is extinguished.
6. Confidentiality & Safeguarding Exceptions
6.1. All session content is strictly confidential.
6.2. Confidentiality may be broken only under specific legal and ethical exceptions: Where you give express written consent to disclose information. Where we are legally compelled by a court order, statute, or law enforcement authority. Where we reasonably assess that there is a serious risk of harm to yourself or others, or to prevent an unlawful act. Session Notes & Insurance Compliance: During professional mentoring or peer support. Any discussions regarding practice are conducted on a strictly anonymised basis without disclosing your identity.
7. Clinical Records
In accordance with our professional insurance requirements, we keep brief, confidential records of our sessions (such as dates, basic discussion themes, and energy work techniques used). These records are kept strictly confidential and stored securely in password-protected or locked systems. We retain these records solely to comply with insurance liability limitation periods.
8. Intellectual Property & Session Recordings
8.1. All worksheets, guided audios, handouts, and materials supplied to you remain the intellectual property of PK Awakened Life Ltd. You receive a limited, personal, non-commercial licence for your own personal development. You may not distribute, reproduce, or resell them.
8.2. You may not record video or audio of any session without our express prior written permission.
9. Limitation of Liability
9.1. Services will be delivered with reasonable care and skill. Due to the personal nature of therapy, no guarantee of specific outcomes or results can be given. 9.2. Nothing in this agreement limits or excludes liability for death or personal injury resulting from negligence, fraud, or any liability that cannot be legally limited under English law.
9.3. Subject to clause 9.2, our maximum total liability arising out of or related to this agreement shall be limited to the total amount paid by you for sessions in the 12 months preceding any claim.
10. Termination
Either party may terminate this therapy agreement by written notice. If we terminate without cause, any pre-paid, unperformed sessions will be refunded on a pro-rata basis. 1
11. Governing Law
This agreement is governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.
PART 3: WORKSHOP AND COURSES TERMS & CONDITIONS
1. Booking & Formation of Contract
1.1. These terms apply to any group event, workshop, course, masterclass, or group training ("Workshop") provided by PK Awakened Life Ltd via cornwallwellbeing.co.uk or affiliated booking channels.
1.2. A contract is formed once you complete the registration form and receive written confirmation from us.
2. Fees & Payment
2.1. Registration fees are stated on the registration page (inclusive of VAT where applicable).
2.2. Payment must be made in full at the time of booking. If payment fails or is not cleared within 7 days of registration, your reservation will be cancelled.
2.3 Where a deposit has been paid, all course balances are due no later than 7 days prior to the group event start date.
3. Substitutions & Transfers
If you are unable to attend a booked workshop, you may nominate a substitute attendee by emailing [email protected] at least 72 hours prior to the event at no extra cost. However, replacements must be sufficiently qualified to attend to the event or course and meet all the prerequisites for the course.
4. Cancellation & Refunds
4.1. Consumer 14-Day Cooling-off Period: If you purchase as a consumer, you have the right to cancel your booking within 14 days of purchase under the Consumer Contracts Regulations 2013, provided the Workshop has not already taken place.
4.2. If the Workshop is scheduled to take place within the 14-day cancellation window, your booking constitutes an express request to receive the services immediately. If you attend the Workshop within this window, you lose your statutory right to cancel once the event has occurred.
4.3. Cancellations Outside the Statutory Window: Except as provided in clause 4.1, tickets are non-refundable.
4.4. Cancellation by Us: If we cancel the Workshop, we will offer you an alternative date or issue a full refund of the registration fee within 14 days of notice.
5. Postponement & Venue Changes
If an event is postponed or moved to an in-person venue more than 50 miles from the original location (or moved between online and in-person formats), you may request a transfer to a future date or a full refund within 14 days of our notification.
6. Attendee Conduct & Safety
6.1. We reserve the right to remove any attendee from an in-person or virtual Workshop without a refund if their conduct is disruptive, abusive, or breaches venue health and safety rules.
6.2. At in-person events, you are responsible for the safety of your own personal property. We accept no liability for loss or damage to your personal belongings.
7. Intellectual Property
All training slides, handbooks, recordings, and workshop materials are the copyrighted property of PK Awakened Life Ltd. They are provided solely for your personal study and may not be copied, distributed, shared, or adapted for commercial training.
8. Filming, Recording & Photography
8.1. We may record, photograph, or film portions of workshops for internal records or future promotional use.
8.2. If you do not wish to be included in recordings or photos, you must notify us in advance. For online workshops, you may turn off your camera and microphone.
8.3. Attendees may not record or screenshot workshop sessions without our written permission.
9. Data Protection
We process your personal data in accordance with our Privacy Policy available at https://www.cornwallwellbeing.co.uk/privacy-policy. We will never sell your details or pass them to unrelated third parties for direct marketing without your explicit opt-in consent.
10. Limitation of Liability
Our total aggregate liability under or in connection with any Workshop contract shall be limited to the total registration fee paid by you for that Workshop.
PART 4: CONSUMER CANCELLATION POLICY & MODEL FORM (Applies only to individual consumers purchasing services or digital content online)
Statutory Right of Cancellation
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days after the day the contract was entered into. To exercise your right to cancel, you must inform us of your decision by a clear statement sent by email to [email protected].
Effects of Cancellation
If you cancel this contract within the 14-day period, we will reimburse all payments received from you, except under the circumstances detailed below. We will issue the reimbursement without undue delay, and no later than 14 days after receiving your cancellation notice, using the same payment method as you used for the initial transaction.
Exceptions & Early Performance
Services commenced at your request: If you requested that services begin during the cancellation period, you must pay an amount proportional to the service provided up to the time you communicated your cancellation. If the service has been fully performed within the 14 days, your right to cancel is lost.
Digital Content: If you purchase downloadable or streaming digital content not supplied on a tangible medium, and you consent to immediate access, you acknowledge that you lose your right to cancel once access begins
Last updated November 202